Resume Writing Advice

I’m updating my resume to help match with a clerical position. I believe I have plenty of office skills and think I could do a great job as an assistant. I’ve had problems getting job interviews in the past but once I get the interview I usually get the job. I have great people skills but it’s hard to bring that POP into my resume. I’m going to try a cover letter for the first time and I’m not sure what I should write.
I’ve also modified a copy of my resume for specific internet jobs to for my own safety. I leave out my address and my references are replaced with "References available upon request." I want to know if this is appropriate and should I mention my lack of information for my personal safety in my cover letter? Any other tips would be helpful. Thanks!

Format is just as important as content when it comes to making your resume "pop."
As for the address, I would include the city, state, so that the employer can see if you are a local candidate or would have to relocate.

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